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Booking & Availability
How do I book?+
Send Tom a WhatsApp at +250 791 750 041 or fill the online booking form. He confirms within hours.
How far in advance?+
1โ2 days for individuals. Groups of 10+ should book at least 1 week ahead. Same-day sometimes possible.
Do you operate weekends?+
Yes! Every day including weekends and public holidays, 7AM to 7PM.
Can I book same day?+
Yes if Tom has availability. WhatsApp as early in the morning as possible to check.
๐ฐ Pricing & Payment
Cheapest activity?+
Kayaking at $50/hour. Life jacket and safety briefing included. No experience needed.
Are prices all-inclusive?+
Yes. All prices include life jackets, safety briefing, and professional supervision. No hidden fees.
Group discounts?+
Groups of 5+ get 10% off. Groups of 10+ get 15% off. Contact Tom to discuss rates.
When do I pay?+
Payment on arrival in cash (USD or RWF). MTN MoMo and Airtel Money also accepted. Deposits for large groups.
๐ก๏ธ Safety
Safe for beginners?+
Absolutely. Tom provides a full safety briefing before every activity. Life jackets are mandatory. Many first-timers join us.
Can children join?+
Yes. Kids welcome on kayaking and boat rides with a parent. Jet ski children under 12 must ride with an adult.
Bad weather?+
Tom monitors weather daily. If unsafe, he cancels and gives a full refund or free reschedule.
What to bring?+
Comfortable clothes, sunscreen, sunglasses, hat, water, camera. Tom provides all safety gear.
๐ Location & Getting There
Where do we meet?+
Lake Kivu shoreline in Rubavu (Gisenyi). Tom sends exact GPS coordinates via WhatsApp after booking.
How far from Kigali?+
About 2.5โ3 hours by private car, or 3โ4 hours by public bus. Beautiful drive through Rwanda's green hills.
Hotel pickup?+
Tom can arrange Rubavu hotel pickup. Ask when booking. Small fee may apply for distant hotels.
Work with hotels/agents?+
Yes! We partner with hotels and tour operators. Contact Tom about partnership arrangements.